ORDERING & PAYMENT

Orders can be made by phone, email or regular mail. Payments can be made by pre-paid check or credit card (Visa, Mastercard, American Express or Discovery). All payments will be processed upon shipment of the order. For existing customers, feel free to inquire about being approved for Net 30 terms. For all late payments, a fee will be charged per month until payment is received in full.

PROCESSING TIME

Our average turnaround time is 4-8 business days. However, processing times and shipment dates may vary. Please don’t hesitate to reach out to us if you have a time sensitive delivery date. 

BACKORDERS

Every now and then, we will have certain products that will be out of stock. You will be notified of the backorder and the rest of your order, including all in-stock items, will be shipped. Once the item is back in stock, we will ship it to you immediately and without delay, unless told otherwise.

PACKAGING & DISPLAY

All of our products are to be displayed and sold in their original packaging. Boxed sets may not be broken up or its contents sold individually. Failure to comply may result in account termination. Please feel free to contact us about any questions you may have about our packaging and display recommendations.

DELIVERY & SHIPPING

All shipping costs are charged at the time of shipment and will appear on your final invoice as a part of the order total, along with an estimated delivery date. We ship via Canada Post for all domestic and international orders. Expedited shipping is available at an additional cost.

All orders are shipped from our studio in Montreal, Quebec. Wildberry Studio is not responsible for shipment or carrier delays. All duty and custom fees are the responsibility of the retailer.

RETURNS, EXCHANGES & CANCELLATIONS

We kindly ask that any modifications to your order be submitted to us by phone or email within 24 hours of placing the order. Any changes to your order or cancellations sent in after 24 hours will be issued a restocking fee of 15% of the total amount deducted fromyour order.

Please report any returns or incorrect merchandise by phone or email within 5 days of receipt of your order, and returns and exchanges must be postmarked within 5 days upon reporting. All merchandise must be returned unopened, unused, free of damage and in its original packaging.